Exchange & Return Policy

At YUSUF & CO, customer satisfaction is our top priority. We've designed this policy to give you a smooth and hassle-free shopping experience.

1. Eligibility

Articles purchased from YUSUF & CO are eligible for exchange within 15 days of delivery, subject to the following:

  • The article must be unused, unwashed, unaltered, and in original condition
  • All original tags and labels must be attached
  • The article must be returned in its original packaging
  • Valid proof of purchase (order confirmation email or order number) is required
  • For defective, damaged, wrong size, or incorrectly supplied items, an unboxing video may be required as proof

Articles not meeting these requirements may not be accepted for exchange or return.

2. Online Exchange Policy

You can request an exchange within 15 days of delivery.

How to request an exchange:

Please provide your order number, proof of purchase, reason for exchange, and relevant pictures/videos if requested.

Exchange process:

  1. Once approved, securely pack the article in original packaging
  2. Dispatch the parcel via courier to our warehouse (address provided by our team)
  3. Share the courier's CN/dispatch receipt with us
  4. Once received and inspected, your exchange will be processed
  5. If the replacement isn't available, we'll issue an online voucher of equal value

Shipping charges:

  • If the issue is from our side (wrong product, wrong size, defective, damaged) — we cover the charges
  • If it's a customer preference (e.g. wrong size selected) — the customer bears the shipping cost

Processing time: Approximately 3–7 working days after inspection.

3. Online Return Policy

Returns are accepted only in these cases:

  • Incorrect product received
  • Wrong size due to our error
  • Defective or damaged on delivery

Return requests must be made within 3 days of delivery.

How to request a return:

Provide your order number, proof of purchase, reason for return, clear pictures/videos of the issue, and an unboxing video where applicable. The article must remain unused, unwashed, and unaltered with original tags/packaging intact.

Return process:

  1. Contact us within 3 days of delivery
  2. Provide order details and evidence
  3. Once approved, pack the article securely
  4. Dispatch via courier to our warehouse
  5. Share the CN/dispatch receipt with us
  6. Article is inspected on arrival
  7. If approved, refund is processed per our Refund Policy

Processing time: Approximately 7–10 working days after inspection.

4. Refund Policy — Online Orders

YUSUF & CO does not offer cash refunds for online purchases. Where an exchange isn't possible, we issue an online voucher.

  • Voucher issued for the eligible product value
  • Sent to the email used at checkout
  • Valid for future purchases on our online store only
  • Cannot be exchanged for cash

Refunds/vouchers are issued only after the returned article is received and inspected.

5. Important Information

  • Inspect your parcel carefully upon delivery
  • Contact us within the specified timeframe for damaged, defective, or incorrect items
  • An unboxing video may be required to verify claims
  • Worn, washed, altered, or tag-removed items are not eligible
  • All requests are subject to verification and approval by YUSUF & CO

Customer Care

YUSUF & CO Customer Care
Email: care.yusufandco@outlook.com
Call/WhatsApp: +92 310 4368845